FAQ · Dashure

Frequently asked questions

How long does delivery take?

Dispatch in 1–2 business days, delivery in 5–10 business days with tracking.

Can I return my order?

Yes — within 30 days of delivery, following the RMA process in our Returns & Refunds policy: support authorises the return and gives you the exact warehouse-of-origin address; the product must arrive there in perfect condition to be refunded.

Is there a guarantee?

Every order is covered by our 30-day money-back guarantee (see Returns & Refunds). If your product has a manufacturing issue, contact support — a short video showing the fault may be required — and we will help you manage it with the manufacturer's warranty.

Can I cancel or change my address?

Yes, within 12 hours of placing the order — after that it may already be processing.

How do I track my order?

You receive your tracking number by email within 24–72 hours of dispatch. Use it on our Track your order page, or on the carrier's site.

Will I have to pay customs fees?

Usually not. If customs charges are randomly applied in your country, pay the invoice and contact us with proof so we can try to help — see our Shipping policy.

What payment methods do you accept?

The payment methods available in your country are shown at checkout (major credit and debit cards, and other local options where available). Payments are processed by our secure payment providers.

I accidentally placed a duplicate order

Write to [email protected] immediately (within 12 hours) and we will cancel the duplicate before it ships.

How do I contact support?

Email [email protected] — we answer every message.